Please check the hardware version number marked on the dongle and use the corresponding version of the software, otherwise it will not work.
The software used for each dongle model is listed below:

Black 67-in-1     Software using V1.20

Green V1.20-67    Software using V1.20

Green V1.21-11    Software using V1.21

Green V1.21-14    Software using V1.21

Transparent shell dongle -  software Unified using V1.20